Publications
We are prolific writers! Some examples are free to download below. We also write handbooks, annual reports, newsletters, research reports and much more.
Contact us to see what we can do for you!
Contact us to see what we can do for you!
(How) are you being served?
Training Plus Consultancy wrote (How) are you being served? for the Housing Corporation in 2002. This publication has been well received and respected in the social housing sector and has been actively promoted by the Housing Ombudsman Service. In 2005/6 Training Plus Consultancy undertook an impact assessment of (H)AYBS - with joint funding by the Housing Corporation and the Housing Ombudsman Service. We then wrote a short guide on dealing with complaints for the Housing Ombudsman Service. Download by clicking on the image (requires Abobe Acrobat Reader) |
Service Charges
The Housing Corporation commissioned extensive research by Training Plus Consultancy to examine value for money and what customers want in terms of service charges. The work involved conducting surveys, telephone conferences and focus groups. This publication sets out the findings and provides useful guidance. Some paper copies are still available - send an A4 stamped (large letter, weight 101-250g) envelope to us to receive a free copy. Download by clicking on the image (requires Abobe Acrobat Reader) |
The Invaluable Pocket Guide to Housing Facts & Figures in the South East
The Chartered Institute of Housing South East Branch commissioned Training Plus Consultancy to undertake the research and compilation of this booklet. It was launched in January 2006 at the House of Commons. Download by clicking on the image (requires Abobe Acrobat Reader) |
Working with the police: a guide for housing associations
Training Plus Consultancy was asked by the Housing Corporation to edit this extensive research project into a guide that would be easy to use by housing associations. It was published in 2002. Download by clicking on the image (requires Abobe Acrobat Reader) |
Additional publications we have worked on or contributed to.
Please download the publication by clicking on the image.
(Adobe Acrobat Reader is required)
Please download the publication by clicking on the image.
(Adobe Acrobat Reader is required)