Consultancy - Case Studies
We have outlined four specific projects undertaken by Training Plus Consultancy. They identify requests from clients to deal with areas of critical importance and which required a comprehensive approach.
Customer Care Projects
This contract for Westminster Management Services included:
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Sheltered Housing Review
This contract for Rosebery Housing Association included a comprehensive review to facilitate an internal reorganisation, compliance with the CSHS Code of Practice, & writing an extensive procedure manual: "Best Value Leaseholder Consultation" This contract was part of the London Borough of Ealing Housing Services departmental Best Value Review & required the organisation & facilitation of customer focus groups, with subsequent reporting to the organisation. |
Tenant Options Study (S16 Funding)
Tenants of Oxford City Council were consulted, informed and trained on estate management options. As part of this contract, Lynda Hance (of TPC) was the project officer for the Wood Farm Estate. Lynda worked continuously with the local residents. By maintaining close contact this helped to build trust which concluded with Lynda producing a report on their behalf, |
Training Consultancy
When Somer Community Housing Trust became a LSVT it did not have staffing resources to formulate a staff training policy or plan. TCP provided the resources to fulfil several key objectives.
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Legal & Regulatory Compliance
A 16-month project for Valleys to Coast Housing Association, in Bridgend. The legal & regulatory compliance of the Association was assessed and an examination was made on how the organisation could maximise its service charge income, The conclusion of the assignment saw:
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